Privacy Policy — How Slots PK 20 Handles Your Personal Data

1Introduction

Slots PK 20, accessible at slotspk20.app, takes the privacy and security of your personal information seriously. This Privacy Policy explains how we collect, store, use and protect the personal data of users who register an account , access the platform or interact with our services in any way.

This policy applies to all personal data collected through the Slots PK 20 website, mobile app, customer support channels and any other touchpoint associated with the platform. It covers data collected from Pakistani users transacting in PKR, including those using JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.

We are committed to handling your data responsibly, using it only for the purposes described in this policy and protecting it with appropriate technical and organisational measures. We do not sell your data. We do not share it for third-party advertising purposes. And we give you clear controls over what we hold about you.

2Data We Collect

We collect personal data through different stages of your interaction with the platform. The categories of data we collect include the following:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs or health data, unless you voluntarily provide such information in a support context where it is directly relevant to your request.

3How We Use Your Data

Your personal data is used to operate and improve the Slots PK 20 platform, to keep your account secure and to meet the obligations we have to you as a user. Specifically, we use your data for the following purposes:

• Account management: Creating and maintaining your account, authenticating your identity at login, and managing your preferences and settings.
• Transaction processing: Facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported methods, and maintaining accurate records of all financial activity on your account.
• Identity verification (KYC): Verifying your identity in accordance with our obligations, particularly before processing withdrawals or when unusual account activity is detected.
• Customer support: Responding to your queries, resolving disputes and providing assistance with account-related issues.
• Platform security: Detecting and preventing fraud, money laundering, bonus abuse and other prohibited activity as described in our Terms and Conditions.
• Responsible gaming: Monitoring for patterns of play that may indicate problem gambling behaviour, and providing appropriate tools and support to users who request them.
• Service improvement: Analysing usage data in aggregate to understand how users interact with the platform, which games and features are most used, and where we can improve the user experience.
• Marketing communications: Sending you information about bonuses, promotions and platform updates — only where you have consented to receive such communications, and only through channels you have agreed to.

We do not use your data for automated decision-making that produces legal or similarly significant effects on you without a human review step in the process.

4Payment Data & PKR Transactions

All financial transactions on Slots PK 20 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, your payment data is processed through secure third-party payment gateways that are integrated with the platform.

• Slots PK 20 does not store your full payment account credentials — such as JazzCash PINs or full bank account numbers — on its own servers. These are handled exclusively by the respective payment gateways using their own security infrastructure.
• Transaction records including the payment method type, PKR amount, timestamp and reference number are retained on our systems for the purposes of account record-keeping, dispute resolution and verification.
• If you are required to submit bank account details or mobile wallet numbers for a withdrawal, that information is used solely to process the payout and is not used for any other purpose.
• Our payment partners operate their own privacy policies in respect of data they process on their platforms. We recommend reviewing the privacy policies of JazzCash, Easypaisa and Raast directly for information on how they handle your data at their end.

5Sharing Your Data

Slots PK 20 does not sell your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: Your payment data is shared with the relevant payment gateway (such as JazzCash or Easypaisa) to process your deposit or withdrawal transaction. This sharing is necessary to complete the transaction you have requested.
• Identity verification providers: If required, your identity documents may be shared with a third-party KYC provider to verify your identity. These providers are contractually bound to use your data only for verification purposes.
• Game and software providers: In order to deliver casino games and live casino content, certain usage data (such as bets placed and game outcomes) may be processed by the game provider's systems. This is necessary for the game to function correctly.
• Fraud and security services: Anonymised or pseudonymised data may be shared with security service providers to assist with fraud detection and platform integrity monitoring.
• Legal and regulatory obligations: We may disclose your data where required to do so by a valid legal process, court order or regulatory authority. We will only disclose the minimum data necessary to comply with such a requirement.

6Cookies & Tracking Technologies

The Slots PK 20 platform uses cookies and similar tracking technologies to operate certain features of the website and app, to remember your preferences and to understand how users interact with the platform.

• Essential cookies: These are necessary for the platform to function. They include session authentication cookies that keep you logged in during a session and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference cookies: These remember settings you have chosen, such as your display preferences or game lobby filters, so you do not have to re-set them on each visit.
• Analytics cookies: We use anonymised analytics data to understand which pages and features are most popular, how long users spend in different sections, and where users encounter problems. This data is aggregated and does not identify you individually.
• Marketing cookies: If you access the platform via a promotional link, a cookie may be used to attribute your registration to that source. This is used for internal campaign performance tracking only.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform. Disabling preference or analytics cookies will not affect core functionality.

7Data Retention

We retain your personal data for as long as your account is active and for a defined period thereafter, as described below.

• Active accounts: Personal data associated with an active account is retained for the full duration that the account remains open and for a period of up to five years after account closure, to allow for dispute resolution, audit and any legal compliance requirements.
• Transaction records: Financial transaction records in PKR are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: KYC documents are retained for the duration required by our identity verification obligations and are deleted securely once the retention period has passed.
• Support communications: Customer support chat logs and email correspondence are retained for a period of two years to allow us to reference prior interactions in the event of a follow-up query or dispute.
• Inactive accounts: If your account has been inactive for an extended period, we may contact you before initiating a data review process. You will have the opportunity to reactivate your account or request deletion of your data.

When data is no longer required, it is deleted or anonymised securely. Anonymised data — from which you cannot be individually identified — may be retained for statistical and analytical purposes beyond these timeframes.

8Security Measures

Slots PK 20 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration or destruction.

• All data transmitted between your device and the Slots PK 20 platform is encrypted using TLS (Transport Layer Security), including account logins, financial transactions and support communications.
• Passwords are stored in hashed form using a secure cryptographic algorithm. We do not store your password in a readable format and our staff cannot retrieve your password — only reset it.
• Access to personal data within our organisation is restricted on a need-to-know basis. Staff with access to user data are trained in data handling procedures and are bound by confidentiality obligations.
• We conduct periodic security reviews of our platform infrastructure and work with security professionals to identify and address vulnerabilities.
• Two-factor authentication (2FA) is available for your account and we strongly recommend enabling it to add an additional layer of protection beyond your password.

9Your Rights Over Your Data

As a user of the Slots PK 20 platform, you have the following rights in respect of the personal data we hold about you. You can exercise any of these rights by contacting our support team.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to all valid requests within a reasonable period. We may need to verify your identity before acting on a request to ensure we are disclosing or modifying data only at the instruction of the account holder.

10Under-18 Policy

The Slots PK 20 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If a person under 18 has registered an account by providing false date-of-birth information, we will close the account upon discovery, delete the associated personal data and return any deposits made, minus any winnings generated during the period of use, in accordance with our Terms and Conditions.

If you believe a minor has created an account on the platform, please contact our support team immediately so we can investigate and act promptly. Parents and guardians are also encouraged to use device-level parental controls to prevent access to gambling and betting platforms by minors in their household.

11Changes to This Privacy Policy

Slots PK 20 reserves the right to update this Privacy Policy at any time. When we make changes that are material — meaning they affect how we collect, use or share your personal data in a significant way — we will notify you via your registered email address or through an in-platform notification before the changes take effect.

The date shown at the top of this page indicates when the policy was last updated. We encourage you to review this page periodically, particularly if you are actively using the platform, to stay informed about how your data is being handled.

Continuing to use the platform after an updated Privacy Policy has come into effect constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to discuss your account options.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the Slots PK 20 support team. Our team is available 24/7 via live chat on the platform.

You can also reach us by email — our support address is listed in the footer of this page. We aim to respond to all privacy-related queries promptly and to resolve any concerns raised as quickly as possible.